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Terms and Conditions

Rights and Responsibilities of Participant

Agrees to the following:

  • Treat FCG staff with courtesy and respect.

  • Inform FCG about their expectations and how they wish the supports to be delivered to meet their needs.

  • Talk to FCG if they have any concerns about the supports being provided.

  • Give FCG a minimum of 24 hours notice if the participant cannot attend a scheduled appointment, including attending a Lifestyle Centre. If 24 hours' notice is not provided, FCG 's Cancellation Policy will apply (see below).

  • Give FCG 30 calendar days' notice in writing if they wish to end the Service Agreement, and immediately advise FCG if the participant's NDIS plan is suspended or replaced by a new NDIS plan or the participant stops being a participant in the NDIS.

Rights and Responsibilities of All supports and Services

All supports agrees to following:

  • Treat the participant with courtesy and respect.

  • Provide support as listed in the Service Summary (Quote) which meets the participant's needs at the participant's preferred times where possible.

  • Protect the participant's privacy and confidential information.

  • Provide full information in regard to additional costs (activity fees) related to items not covered by the participant's NDIS package and not included in the Service Summary (Quote), but necessary to meet the participant's goals. These costs include entrance fees, event tickets, meals, etc.

  • Communicate openly and honestly with the participant, resolve problems quickly and respond to feedback and complaints in a timely manner.

  • Consult the participant on decisions about how supports are provided.

  • Provide the participant a minimum of 24 hours notice if FCG needs to change a scheduled appointment to provide supports.

  • Provide supports in a manner consistent with all relevant laws, including the (NDIS Act) 2013 and rules, and Australian Consumer Law;

  • Keep accurate records of the supports provided to the participant.

  • Give the participant 28 days' notice in writing if FCG wishes to end the Service Agreement.